All our clients are very important to us, that’s why Chirp Handpans (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website http://chirphandpans.com/ (“Website”).The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You. This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email [email protected], phone +919632785544 or other contacts provided below. You have the right, without giving a reason, to return the goods within 7 days, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received. The right to withdraw from a distance contract within 7 days without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs). This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
STANDARD RETURNS
Any goods that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund. You must place your refund request within 7 of delivery of the item. Please return the goods to us by sending to the address: Chirp Handpans +919632785544, H1505, SNN Raj Lakeview Phase II, Ranka Colony Road, Bilekahalli, Bengaluru, 560076, Karnataka, India. In case of the return of the goods, you will be responsible for paying the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund. Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected. If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
CANCELLATION POLICY
Once your instrument is ready, you will have to pay the balance for the instrument within 30 days of intimation that your instrument is ready. If you are unable to pay the balance and wish to cancel your order, you may do so. If you have paid more than 20% of the order value, the amount in excess of the 20% will be refunded. An advance fee up to 20% paid by you will be non-refundable. This will instead be available to you as store credit that you may use towards your future purchases.
RESTOCKING FEES
Unless the product is defective or the return is a direct result of a Company mistake, we will charge a restocking fee of 20% of the purchase price paid less shipping and handling. Upon receipt of your return, we will issue a credit or refund of the purchase price paid, which will be reduced by the amount of applicable restocking.
DEFECTIVE GOODS
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund. You must contact our company at [email protected] within 7 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Information about the defect, failure or missing part of the item
- Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).
- Unboxing video with the defect shown
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- Replace the defective goods with quality items
- Receive store credit
- Apply a discount to the goods, e.g. reduce the price of the goods accordingly
- Supplement the incomplete goods with missing components
In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs. The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).
